Refund policy

Returns & Exchanges Policy

We have a 7-day exchange and store credit policy, which means you have 7 days after receiving your item to request an exchange or a return for store credit. Please note that we do not offer monetary refunds to the original payment method.

Eligibility Criteria

To be eligible for an exchange or store credit, your item must be in the same condition that you received it: unworn or unused, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Start a Request

To initiate the process, please contact us at support@cocreation.pk.

Once your request is accepted, we will send you detailed instructions on how and where to send your package. Items sent back to us without first requesting an exchange or store credit will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue right away to ensure we make it right through a priority exchange.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept exchanges or provide store credit for sale items or gift cards.

Store Credit & Processing

We will notify you once we’ve received and inspected your returned item. If approved, we will issue you store credit in the form of a digital code or voucher sent to your email. This credit can be used for any future purchase on our store.

Please allow 5-7 business days after we receive your item for your store credit to be processed and issued. If you have questions regarding the status of your credit, feel free to reach out to us at support@cocreation.pk.